Reporting a Claim

Need to file a claim? You can file a homeowners insurance claim by contacting our office, one of ERIE's branch offices or you can file it online. On nights and weekends, contact ERIE's Extended Hours Claims Service at (800) 367-3743. After you’ve reported the loss, the following steps will take place.

• The loss report is assigned a claim number and assigned to a claims handler.
• A property adjuster will contact you to confirm the facts of the loss. This may include an inspection of the damaged property. The adjuster will then determine if coverage applies, and, if so, evaluate the damages.
• After the claim is initiated, the adjuster or claims handler will check on the progress of the claim and make every effort to efficiently complete the process. Some claims can be settled quickly. Others – especially those involving severe damages – may take longer.

Do you have more questions about filing an insurance claim?